Privacy Policy

Last Updated: 21st May 2025

At Sculpt Vitae Aesthetics Ltd. we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with UK data protection law (including General Data Protection Regulation and the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003).

By using our services, submitting your personal data to us or engaging with our website, you consent to the practices described in this Privacy Policy.

This Privacy Policy describes how Sculpt Vitae Aesthetics Ltd (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you use our services, submit personal data to us, engage with our website and otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

1. Information We Collect

We collect or use personal information that you provide directly to us. The types of personal information we collect includes:

Personal Details: Name, date of birth, gender, contact details (email, phone number), and address.
Identification documents: We are required to check an ID document to ensure you are age 18 or above. This is for legal and insurance purposes.
Medical History: Health information, including but not limited to allergies, medications, and prior treatments relevant to the aesthetic procedures you receive.
Treatment Details: Information about the services you have utilised, and any specific concerns or preferences. This is for legal and insurance reasons and also to aid treatment plans and for marketing purposes.
Payment Information: Bank details (through secure payment platforms) for transactions related to treatment costs and purchase history.
Website Interaction: Technical and operational data related to your use of our website (such as IP address, browser type, and pages visited) through cookies and similar technologies.
Photographs and/or Video recordings: These will only be taken with your written consent and are a requirement from an insurance and legal basis.
Please note for your information, there is a video doorbell present at the property. This is for domestic purposes only not for business purposes.

2. How We Use Your Information

We use your personal data for the following purposes:

Providing Treatment: To carry out consultations, treatments, and follow-up care.
Communication: To communicate with you regarding appointments, treatment reminders, promotions, or any changes to our services.
Billing and Payment: To process payments and manage financial transactions securely.
Compliance: To ensure that we meet legal, regulatory, and insurance requirements.
Marketing: With your explicit consent, we may send you promotional offers, newsletters, or updates about our services. You can opt out of marketing communications at any time.
Improving Services: To assess and improve the quality of our services and to monitor client satisfaction.

3. Legal Basis for Processing Your Data

Under UK data protection law (including General Data Protection Regulation, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003), we must have a “lawful basis” for collecting and using your personal information. We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfil the aesthetic services that you have entered into with us.
Consent: For providing the aesthetic service and for activities such as marketing and general communications. You have the right to withdraw your consent at any time.
Legal Obligation: To comply with insurance and legal requirements.
Legitimate Interests: To ensure we provide safe, effective, and high-quality care, and to maintain the security of our business operations.

4. Sharing Your Information

We do not share your personal data with third-party party company for marketing purposes. However, we may share your information with trusted third parties for the purposes outlined in this policy, including:

Pharmacy and Medical suppliers: Some of our products require a prescription, therefore customer information is required to create this. This is in order to provide the services required for your treatment.
Payment Processors: To facilitate payment transactions securely.
Regulatory Authorities: Legal or other agencies may require your personal information and we are obliged to comply.
Professional Advisors: Including legal and financial advisors, where necessary.
Marketing: Upon written informed consent from you, we may share your personal information eg. Photos on our social media pages, website or email. Please see our Terms and Conditions for more information.

All third-party providers are bound by confidentiality agreements and are required to protect your data in accordance with UK data protection laws.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. For example:

Client records including medical information, patient images and treatment information are retained for a minimum of 8 years as per our insurers requirements.
Financial and accounting records are retained for at least 6 years to comply with tax laws.
Marketing preferences will be kept as long as you remain a client or until you opt-out of receiving marketing communications.

Once your data is no longer necessary, it will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have several rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If your information is incorrect or incomplete, you can ask us to update it.
Right to Erasure: In certain circumstances, you can request the deletion of your personal data.
Right to Restrict Processing: You can ask us to limit the use of your data in some situations.
Right to Data Portability: You have the right to ask that we transfer your personal information you gave us to another organisation or to you.
Right to Object: You can object to our processing of your personal data in some cases, such as for marketing purposes.
Right to Withdraw Consent: You have the right to object to the processing of your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.

We must respond to any request within 1 month of receipt.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, improve functionality, and analyse website traffic. You can control cookie settings through your browser preferences.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on our website.

9. How to Complain

If you have any concerns about our use of your personal data, you can make a complaint to us by using the contact details below. We endeavour to acknowledge receipt within 5 days and will respond within 1 month.

If you remain unhappy with our response after raising a complaint with us, you can also complain to the ICO.

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

10. Contact Us

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your data protection rights, please contact us:

Email: Info@Sculptvitae.co.uk
Phone: 07421525183
Website contact form: www.Sculptvitae.co.uk